Smash is operated by Softon Ltd and launched in 2026. We built the site to give players a straightforward place to play — one where the rules are clear, the money is handled properly, and there is someone accountable when things go wrong.

Who we are and how we are held accountable

Softon Ltd holds a licence issued by the Anjouan Gaming Authority under licence number ALSI-202409012-FI1. That licence sets the framework within which we operate: what we can offer, how we must handle player funds, and the standards we are required to meet. We are not self-regulating. The authority can audit our practices, and we are required to maintain those standards as a condition of continuing to operate. If you ever want to verify our licence status, you can do so through the Anjouan Gaming Authority directly.

We take that accountability seriously in practical terms, not just on paper. When a player raises a complaint or a dispute arises, we do not treat it as an inconvenience. We have a process for handling issues, and we follow it. If we get something wrong — a withdrawal delayed, a bonus applied incorrectly, a technical fault — we expect our team to own the problem and resolve it clearly, without passing responsibility around.

How we handle player money

Player balances are kept separate from the operational funds we use to run the business. This is not a courtesy; it is a structural requirement we hold ourselves to. It means that the money in your account is yours, and it is not being used to pay salaries or cover running costs. Withdrawals are processed within zero to twenty-four hours, and the minimum withdrawal amount is £20, matching the minimum deposit threshold. We support a range of deposit and withdrawal methods — including cards, e-wallets, bank transfer, and cryptocurrency — because players have different preferences and we want the financial side of things to work without friction.

When we select payment routes to include on the platform, the criteria are reliability and security. We do not list a payment method simply because it is popular. We look at how consistently it performs, how disputes are handled on the provider's side, and whether it meets the security standards we require. The same logic applies to the game studios whose content appears on the site — we work with established providers whose software is independently tested and certified.

Safer gambling

We operate for players who are in control of their play. That means we build tools into the platform that allow you to set limits on deposits, losses, and session time, and we make those tools accessible rather than buried. If you need to take a break or close your account, you can do that without jumping through unnecessary steps. We also signpost independent support organisations for anyone who feels their gambling is becoming a problem. These are not afterthoughts — they are part of how the platform is built. Smash is intended for adults who choose to play for entertainment, and we want to make sure it stays that way.

If you have questions about how we operate or need to reach our support team, you can contact us through the channels listed on our Contact page.